Posted by Charlie S (12.39.92.69) on February 21, 2001 at 03:23:41:
Thought you all might enjoy this:
this guy should have been promoted, not fired. This is a true
story
from
> > the WordPerfect Helpline which was transcribed from a recording
> > monitoring
> > the customer care department. Needless to say, the Helpdesk
employee
was
> > fired; however, he/she is currently suing the WordPerfect
organization
> > for
> > "Termination Without Cause".
> > Actual dialogue of a former WordPerfect Customer Support
employee
(now I
> > know why they record these conversations!)
> >
> > "Ridge Hall computer assistance; may I help you?"
> > "Yes, well, I'm having trouble with WordPerfect."
> > "What sort of trouble?"
> > "Well, I was just typing along, and all of a sudden the words
went
away."
> > "Went away?"
> > "They disappeared."
> > "Hmmm. So what does your screen look like now?"
> > "Nothing."
> > "Nothing?"
> > "It's blank; it won't accept anything I type."
> > "Are you still in WordPerfect, or did you get out?"
> > "How do I tell?"
> > "Can you see the C: prompt on the screen?"
> > "What's a sea-prompt?"
> > "Never mind, can you move your cursor around the screen?"
> > "There isn't any cursor; I told you, it won't accept anything I
type."
> > "Does your monitor have a power indicator?"
> > "What's a monitor?"
> > "It's the thing with the screen on it that looks like a TV.
Does
it
have
> > a
> > little light that tells
> > you when it's on?"
> > "I don't know."
> > "Well, then look on the back of the monitor and find where the
power
cord
> > goes into it.
> > Can you see that?"
> > "Yes, I think so."
> > "Great, follow the cord to the plug, and tell me if it's
plugged
into
the
> > wall."
> > "Yes, it is."
> > "When you were behind the monitor, did you notice that there
were
two
> > cables plugged into
> > the back of it, not just one?"
> > "No."
> > "Well, there are. I need you to look back there again and find
the
other
> > cable."
> > "Okay, here it is."
> > "Follow it for me, and tell me if it's plugged securely into
the
back of
> > your computer."
> > "I can't reach."
> > "Uh huh. Well, can you see if it is?"
> > "No."
> > "Even if you maybe put your knee on something and lean way
over?"
> > "Oh, it's not because I don't have the right angle - it's
because
it's
> > dark."
> > "Dark?"
> > "Yes - the office light is off, and the only light I have is
coming
in
> > from
> > the window."
> > "Well, turn on the office light then."
> > "I can't."
> > "No? Why not?"
> > "Because there's a power failure"
> > "A power... A power failure? Aha, Okay, we've got it licked
now.
Do
you
> > still have the boxes
> > and manuals and packing stuff your computer came in?"
> > "Well, yes, I keep them in the closet."
> > "Good. Go get them, and unplug your system and pack it up just
like
it
> > was
> > when you got it.
> > Then take it back to the store you bought it from."
> > "Really? Is it that bad?"
> > "Yes, I'm afraid it is."
> > "Well, alright then, I suppose. What do I tell them?"
> > "Tell them your too fucking stupid to own a computer!"
Charlie S :^)