Posted by Michael Young (12.81.64.82) on February 03, 2001 at 16:36:36:
In Reply to: Re: www.oprah.com Oprah's website posted by Yazz on September 17, 1998 at 02:30:48:
>Hi Oprah:
>I watch your show and its very nice, I have
>recently written my first book called, Mastering
>Customer Service, It entails many aspect
>you may encounter on your show. It goes from
>the psycological role to the cummunication >aspect which is a vital part of customer service.
>Your show is like a business where you have to
>interrelate to diverse culture and various
>personalities. It is an important part of our
>way of life.
>Thanks for taking the time to respond.
>
>Sincerely.
>Michael Young
>P.S. Best wishes In 2001.