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        New Message Board Archives >> Jul-Sep 2003 >> trex coupons and feedback........
        
(Message started by: Cerberus on Sep 10^th, 2003, 1:05pm)

Title: trex coupons and feedback........
Post by Cerberus on Sep 10^th, 2003, 1:05pm

So I went to the link about trex coupons, filled out the survey and then clicked on the contact link on the Glaxo- site.
I expressed concern that it seemed one sided to designate Trex for migraines (as it was so created for) and told of how many get relief from clusters using Immitrex and would they please offer reference to CH and entertain the idea of more research on the subject. this was their reply.......verbatim.....

Thank you for contacting GlaxoSmithKline .

GlaxoSmithKline values suggestions received from customers who use our products. Thank you for sharing your concerns with us. Feedback such as yours enables us to continue evaluating and improving our products. We will forward your comment(s) to the appropriate department for future consideration.

We appreciate the opportunity to serve you. If you have further questions concerning GlaxoSmithKline or our products, please contact our Customer Response Center at 1-888-825-5249 during our normal business hours, Monday through Friday 8:00 A.M. to 8:00 P.M. (Eastern Time).

Sincerely,

Lura
Customer Response Representative
Customer Response Center

Title: Re: trex coupons and feedback........
Post by JDH on Sep 10^th, 2003, 1:18pm

WTG Ramon!
At least you got a positive response and not just a bunch of blah, blah ,blah...or even worse, no response.

Jim