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        Daily Chat >> General Posts >> 7 Confessions Of A Verizon DSL Tech Support Rep
        
(Message started by: Ray on Mar 13^th, 2008, 7:33pm)

Title: 7 Confessions Of A Verizon DSL Tech Support Rep
Post by Ray on Mar 13^th, 2008, 7:33pm

Hello Clusterville:

For 2 years, I was a Verizon DSL Technical Support Rep, most of that time as tier 3, working for a call center that was NOT Verizon.

I was cruising FARK.COM and came across the following gem. I can testify to about 95% of what is said in this article. If you've ever called technical support, and been frustrated, you might enjoy this:

http://consumerist.com/366623/7-confessions-of-a-verizon-dsl-tech-support-rep

With best wishes,

Ray

Edited to fix broken link and to add that the blond in the photograph did NOT work there....

Title: Re: 7 Confessions Of A Verizon DSL Tech Support Re
Post by Jonny on Mar 13^th, 2008, 9:04pm

If you're speaking to an agent and they put you on hold and you hear silence and no music. They likely have you on mute and not hold, and additionally they can hear everything your saying at that time, when you're on hold they cannot hear you.

I know that and thats when I do my best trash talk.....LOL [smiley=grin2.gif]

Title: Re: 7 Confessions Of A Verizon DSL Tech Support Re
Post by Ray on Mar 13^th, 2008, 9:54pm

Somehow, Jonny, I believe you might do that! ;;D There are an incredible amount of comments on FARK by people who were at the same call center as I was.

That call center was bought out by an international/French company. Last I heard, they cut the starting pay from 9$/hour to $8/hour.

It's funny, in that kind of environment, no good deed on the Technical Support Rep's part goes unpunished.

With best wishes,

Ray

Title: Re: 7 Confessions Of A Verizon DSL Tech Support Re
Post by Callico on Mar 14^th, 2008, 1:21am

I'm glad you worked in the DSL segment of Verizon. If you had worked in their Wireless division we would have spoken by now. I knwo I have had to have talked to at least half of them, and have had only a couple who knew what they were doing. Unfortunately, Verizon has such a terrible cancellation penalty for early cancellation they know they have a captive customer base.

Jerry