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(Message started by: Melissa on Jan 14th, 2008, 10:48am)
Title: BuckKnives.com
Post by Melissa on Jan 14th, 2008, 10:48am
Don't know who remembers when I posted about ordering Jesse a custom Buck Knife for our 10th anniversary this Jan. 30th, but I have to tell you something.

I ordered it on Dec. 7th, which I thought was enough time for it to be made and delivered before our anniversary.  I wrote today to find out if it had been shipped yet and this is the response I got...


Quote:
Dear Melissa,

The order was placed on Dec 7th and it takes 4-6 weeks for a custom knife to be built. The due date is around Jan 26th.

Richard likes to take his time to make sure that ALL custom knives are built to the highest quality possible.

As soon as the order ships you will receive an e-mail letting you know it’s on it’s way. At that time your credit card will be charged as well.

If you have any questions please feel free to contact me.

Thanks so much!!

Pete Mason
Buck Knives, Inc.
Consumer Sales Dept.


After sitting here here in tears for a bit, I then wrote this back...


Quote:
Dear Pete,

Thanks for the quick reply.  I was hoping that I had ordered it early enough as mine and my husband's 10th anniversary is January 30th, and that is when I wanted to give it to him.  I can see now that I probably won't be able to.

Thanks anyway for your response.

Sincerely,

Melissa


well wouldn't you know it, this is what I got back!!! :D


Quote:
Dear Melissa,

I am sorry about the misunderstanding. Now that I know it’s an anniversary gift I will make sure your order is completed BEFORE it’s due. I will also bump up the shipping to ups 3-day at no charge to make sure it gets there in time. Richard is a very good friend of mine and when I tell him what it’s for he will get right on this and make sure it’s perfect. Again I am so sorry about that. We will make sure it’s completed so you can present him with this.

From all of us here at Buck Knives, Inc.  Happy Anniversary!!

Pete Mason
Buck Knives, Inc.
Consumer Sales Dept.


Can you believe it???  There IS a company out there that cares!!!  I wrote him back thanking him up and down and said I'd let all my friends and family know what a great company this is.  So I'm doing it now!

;;D :D ;;D :D ;;D :D ;;D
Title: Re: BuckKnives.com
Post by LeLimey on Jan 14th, 2008, 11:02am
That's lovely  ;;D

You know what? If ever I want a knife (and please don't let me buy one now LOL) I will definitely order via them. What a refreshing story of customer service in this day and age of "give us your money and STFU"!!

Thank you for sharing it, nice stories always make us all smile

Helen x
Title: Re: BuckKnives.com
Post by thomas on Jan 14th, 2008, 11:16am
That's nice to know.  I do have a custom knife from them.  If he uses a knife, rest assured it will be a great one.  Nice to know they care about their customers as well as the quality of thier products.
Title: Re: BuckKnives.com
Post by Ghost on Jan 14th, 2008, 11:25am
Great news Soooooooo glad they are willing to work with you instead of just saying sorry its policy.

Mike
Title: Re: BuckKnives.com
Post by George_J on Jan 14th, 2008, 11:35am

on 01/14/08 at 11:02:52, LeLimey wrote:
You know what? If ever I want a knife


Anyone else find this disturbing?  Every Quentin Tarantino film I've seen just keeps playing in my head.....
[smiley=eek.gif]

Seriously, Mel--that's really impressive customer service.  If I ever decide to get a custom knife, Buck Knives will certainly be the first place on my list.

Best,

George
Title: Re: BuckKnives.com
Post by LeLimey on Jan 14th, 2008, 11:47am
Would you prefer I just beat you to death with my broom Georgie Porgie?!!  :-*
Title: Re: BuckKnives.com
Post by Ghost on Jan 14th, 2008, 11:49am

on 01/14/08 at 11:47:19, LeLimey wrote:
Would you prefer I just beat you to death with my broom Georgie Porgie?!!  :-*

Send Video K!!!!!!

Mike
Title: Re: BuckKnives.com
Post by gore2424 on Jan 14th, 2008, 11:59am
There are still some great company's out there that sell sevice not just take the $ and make you wait. Great that they are one of them and so glad you will get it in time. I always call or write a company that gives me a great service and always give the name of the person that helped me too. Terry
Title: Re: BuckKnives.com
Post by Callico on Jan 14th, 2008, 9:40pm
Now you know the major reason they are such a strong company when so many of the other famous names are either out of business, or have been bought out by overseas companies and don't do custom work anymore.

Buck Knives is a great company.  Appreciate you sharing your experience with them here.

Jerry
Title: Re: BuckKnives.com
Post by Maffumatt on Jan 14th, 2008, 9:47pm
He'll love it, I like mine so much i'm afraid to use it. Its been sitting in a drawer for around 10 years now.  It is good to know that there is still decent companies out there.
Title: Re: BuckKnives.com
Post by Mrs Deej on Jan 14th, 2008, 10:52pm
Awwwwwwwww....that's AWESOME!!!!!!

Finally, a company with a little bit of compassion built right in!!

Good Job Mel!!!!!!!!   ;;D
Title: Re: BuckKnives.com
Post by Annette on Jan 14th, 2008, 11:45pm

Now I want a knife too ! I have plenty of razor sharp scalpels but I havent got a buck knife yet !  8)  :P  ;;D
Title: Re: BuckKnives.com
Post by LeLimey on Jan 15th, 2008, 7:44am

on 01/14/08 at 23:45:41, Annette wrote:
Now I want a knife too ! I have plenty of razor sharp scalpels but I havent got a buck knife yet !  8)  :P  ;;D



LMAO and you lot were worried about little ol me  ;;D SHE knows how to use em!!!!!  :P
Title: Re: BuckKnives.com
Post by sandie99 on Jan 15th, 2008, 8:56am
Mel, that's refreshing news, fantastic. :)

Sanna
who uses just one tiny knife...
Title: Re: BuckKnives.com
Post by Paul98 on Jan 15th, 2008, 9:22am

on 01/14/08 at 11:02:52, LeLimey wrote:
That's lovely  ;;D

You know what? If ever I want a knife (and please don't let me buy one now LOL)

Helen x


Or in the future! [smiley=eek.gif] [smiley=JAW_DROP.gif]

Mel, you got a nice responce because you were polite and didn't bitch at them.  It is refreshing when you do buisness with reputable folks that care.  

-P.


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