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        New Message Board Archives >> 2006 General Board Posts >> computer problem ...ideas???
        
(Message started by: Jackie on Aug 1^st, 2006, 7:35am)

Title: computer problem ...ideas???
Post by Jackie on Aug 1^st, 2006, 7:35am

First off....I'm a computer IDIOT!!!

Last night my mouse froze...wouldn't move. I cut the power...waited a few minutes then tried to turn it back on. Nothing but a black screen....
I have no idea where to start....Oh, it's a Toshiba Satellite laptop. Ideas???

Thanks,
Jackie

Title: Re: computer problem ...ideas???
Post by Jackie on Aug 1^st, 2006, 9:00am

OK...problem solved...

Quick call to Toshiba and $35.00....I'm back in business.... :)

Title: Re: computer problem ...ideas???
Post by andrewjb on Aug 1^st, 2006, 9:27am

what was the problem?new mouse?andrew

Title: Re: computer problem ...ideas???
Post by Jackie on Aug 1^st, 2006, 9:52am

nope...mouse was fine.

He said it had a power serge. He had me remove the battery...hold the power button down for several seconds....that drained all the power.... Put the battery back in...hit the power button and it fired right up....

Title: Re: computer problem ...ideas???
Post by Mattrf on Aug 1^st, 2006, 10:34am

Pull the battery again and unplug the power to make sure all power is off, wait a minute then plug it back in and see if it powers up.

You said the screen is just black, does that mean when you turn it on nothing ever shows on the screen? Do lights flash? Do you have a power light?

Sorry for all the questions but I am an IT guy, so I think I can help, at least I hope I can and the system isn’t dead.

Matt
[smiley=damncomputer.gif]

Title: Re: computer problem ...ideas???
Post by Jackie on Aug 1^st, 2006, 11:04am

Matt,
The tech guy had me do just what you said. When we put the battery back in it fired up just fine....did OK when we ran it off of power too. There were no flashing lights....the screen was completely black...

Seems to be OK now..

Thanks