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        New Message Board Archives >> 2005 General Board Posts >> Ironic-ism
        
(Message started by: cootie on Dec 27^th, 2005, 1:59pm)

Title: Ironic-ism
Post by cootie on Dec 27^th, 2005, 1:59pm

Just got an email from McAfee.....suma ya know how they are still chargein me for sumthin I never got and don't have on my credit card.....well I jus got a reply via email cuz I can NOT get them on the phone. They stated I did not ask for a refund within the alloted time of 30 days so refund was deny'd. Funny thing is I notified them within days and just forwarded my email and RIPPED them a new ass-hole. NOT that it will work or help. I been fighting this off and on for a year.......and still getting charged on my card. So now they will say I did not ask for a credit within 30 days even tho I also have sent them emails within days on that issue too. And so it goes.......never ending story Pam

I am PISSED to hell and back !!! Got to fill out the form to protest the charges with the credit card co yet. Tryin to cool off first after the holiday stress. CAREFUL when ya charge things guys that is annually cuz you MITE NOT be able to end it !!

Title: Re: Ironic-ism
Post by maffumatt on Dec 27^th, 2005, 2:59pm

give'm hell..............

Title: Re: Ironic-ism
Post by cootie on Dec 27^th, 2005, 4:47pm

Sumtimes gettin charged annually is more or less ANAL chargeing.........rosebud ass Pam :-/

Title: Re: Ironic-ism
Post by LeLimey on Dec 27^th, 2005, 4:54pm

Pam if you can forward your emails to your credit cards customer service dept (contact them first) then you can PROVE you told them to cancel the annual charge and the credit card company will have to refund your money. This will also result in a chargeback for the retailer which will end up costing THEM money!
One of the reasons you pay by credit card is to safeguard your purchases. If you pay for something by credit card which you then don't get the credit card company HAS to refund you the money (or credit your account, however you want to word it) This is another instance of that same sort of an issue and its one of the few times the small print can work FOR you and not against you!
Let us know how it goes
love
Helen

Title: Re: Ironic-ism
Post by Karla on Dec 27^th, 2005, 8:43pm

Readers Digest automatically renews your subscription plus and gift subscriptions you may have placed. My Mom and Dad and Ted and I both fell for the scam for $10 we will send a gift subscription for a whole year. So we sent it to friends. Then the following year the renewed it at arouind $45 a subscription. What a rip off. I wrote them a letter and canceled my subscription and my friends and told them not to send more and they keep sending them. Never ending story. Bewarned!

Title: Re: Ironic-ism
Post by BarbaraD on Dec 27^th, 2005, 8:56pm

If all else fails, call your credit card company and tell them you lost your card and they'll issue you another one with a different number and anything that's charged on the new number will have to have the retailers notified. That will stop any future charges while you fight the old ones. It's a pain in the rear, but it will stop any future charges from these creeps.

Hugs BD

Title: Re: Ironic-ism
Post by cootie on Dec 28^th, 2005, 12:11am

I did tell the girl on the phone at the credit card co I didn't want McAfee chargeing me again.....but not sure she jotted it down or paid attention. Got to fill out a form thing about the charge and send them all sorts of info I probly DON'T have enuff of to get anywhere. But for McAfee to tell me I did not try to cancel within 30 days is such a LIE cuz I been tryin for a dam year !!!! I jus think this computer age and payin bills online and banking online is goin to catch up with us all. He who "has" will NOT Pam

Title: Re: Ironic-ism
Post by Phil L on Dec 28^th, 2005, 12:31am

Pam, you might want to send McAfee a certified return receipt letter demanding they stop charging your account along with appropriate coorespondence. Give them ten days to comply. Then on the 10th day, notify the fraud division of your local DA with copy to McAfee.
As BarbaraD said, it's a pain in the butt, but you WILL get there attention.

Also, always get the name of the person your "talking" with and be nice, but persistant. Good luck!

Phil

Title: Re: Ironic-ism
Post by cootie on Dec 28^th, 2005, 12:44am

Thanks guys.....I can't get ahold of McAfee on the phone....either it says they have an unusual high volume of calls and you hve to call back or you are on hold with no options other then wait YOUR DIME. I tried SEVERAL times and hung up last time after close to a half hour......and now all I been able to do is send emails and they also state it takes up to two weeks for a reply. So by the time ya got one back about a product you don't want or whatever it's TOO LATE for a refund. I did tell them in my last email today where I forwarded the email I had saved from LAST JANUARY to not contiunue to charge me for updates cuz I could not get the product and had to uninstall it and it crashed my brouser. And I no longer had it on my computer and would like a refund BACK THEN for the Jan '05 update I could NOT recieve. Screw'd up my computer big time.....had to try to uninstall 5 times then found out I had to hand delete sum stuff. So I jus got charged for the next update and I told them I would take further action if they did not stop and I wanted my credit card CREDITED.....doubt I can get the last years update money back but I DID ASK FOR IT in there alloted time and told them so. Also mentiond I was working with the bank to protest the charge I just got. So......do you think I blew dirt in there face or air up there ass Pam

Title: Re: Ironic-ism
Post by Phil L on Dec 28^th, 2005, 12:54am

Send that letter to the DA with cc to McAfee. Then wait for the fun to start.

Title: Re: Ironic-ism
Post by LeLimey on Dec 28^th, 2005, 7:17am

If you send an email that it takes them two weeks to answer THAT is their problem not yours! You sent it on a specific date within a given time frame and you should not lose for their failure to respond. I hate this sort of thing, its bullying nothing more nothing less. They hope you'll get fed up and go away and they get to keep your money for doing nothing. Humph. >:(

Title: Re: Ironic-ism
Post by Charlie on Dec 28^th, 2005, 5:56pm

Great ideas kids.

I'm with Phil. Send real mail. It has to be looked at. It's like writing Congressmen. Email is pretty useless. They HAVE to open real mail. You never know, a check might be enclosed in that case. For your purposes real certified mail should do the trick. Be firm but not nasty. http://www.netsync.net/users/charlies/gifs/slap.gif

A credit on your card would be cool too.

Charlie