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        New Message Board Archives >> 2003 Posts >> Computer problem need help!
        
(Message started by: Elaine on Jun 17^th, 2003, 5:33pm)

Title: Computer problem need help!
Post by Elaine on Jun 17^th, 2003, 5:33pm

Hi,
When I send email some people are saying they are getting an attachment with their email. I did not send a attachment. I have updated my virus detection every week and know its up todate. It is not detecting any virus. Any advice???

Title: Re: Computer problem need help!
Post by BlackDog on Jun 17^th, 2003, 5:43pm

Elain,
Last time i saw this it was either you are sending email in 'html' format and it needs to be switched to 'plain-text' format. Or visa versa. Maybe someone can explain to you how to actually change the setting. It depends upon the mail client (program) you are using. I run a tech. company (small) when I am not having CH. like now...hard to concentrate a bit or i'd trouble shoot further right now. Good luck.
Stay PF,
Darren ;D

Title: Re: Computer problem need help!
Post by Mark C on Jun 17^th, 2003, 5:51pm

Hi Elaine,
Go here (http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym) and click on the "go" button to get to the on-line virus scan. It is the latest definitions and is a good tool. You will have to allow it to download a small .cab file to allow the scan to run. I have used it many times with no problem. This is just to make sure you do not have a trojan. By the way...do you use MS Outlook for your e-mail? Let me know.

See Ya,
Mark

Title: Re: Computer problem need help!
Post by Elaine on Jun 17^th, 2003, 5:57pm

Mark yes I use MS outlook !

Title: Re: Computer problem need help!
Post by jonny on Jun 17^th, 2003, 5:59pm

Mark,

A few times I have got emails from, E, that has a .Dat file extention....it was harmless to me, shes just worried that she is sending crap without knowing it.

................................jonny

Title: Re: Computer problem need help!
Post by Mark C on Jun 17^th, 2003, 6:00pm

When you received a .dat file was she also sending a picture?

Title: Re: Computer problem need help!
Post by BlackDog on Jun 17^th, 2003, 6:00pm

YES- This problem 'html' vs 'plain-text' sends a .DAT file.
Darren

Title: Re: Computer problem need help!
Post by jonny on Jun 17^th, 2003, 6:03pm

No, just text....she didnt even know there was an attachment

Title: Re: Computer problem need help!
Post by Mark C on Jun 17^th, 2003, 6:08pm

XP and 2000 also have a "slideshow" feature that imbeds a small .dat to organize the thumbnails in multiple image files.

I also believe you are right, her html settings are off. I am not an Outlook sharpie at all but I do know they changed some default settings on the last big service pack update, such as not allowing attachments by default.

Here (http://www.microsoft.com/office/outlook/default.asp) is the Outlook homepage, it might help.

I wish I was more help E!

Mark

PS- Here (http://www.slipstick.com/outlook/ol2000.htm) is another good Outlook page, a little better interface, good luck.

Title: Re: Computer problem need help!
Post by Elaine on Jun 17^th, 2003, 6:26pm

Black dog thanks take care of that cluster and don't worry about this. Hate your getting hit.

Thanks Mark your a sweet heart!~

Title: Re: Computer problem need help!
Post by KingOfPain on Jun 17^th, 2003, 8:06pm

Just got finished running Virus Detection.

23518 files scanned, 0 file(s) infected on your disk drives.

No viruses were detected in memory.

Thanks Mark C !!

Good luck with the fix Lady E.

KingOfPain

Title: Re: Computer problem need help!
Post by cootie on Jun 17^th, 2003, 10:13pm

I've recieved emails from freinds that were just simple emails that had attatchments but the attatchment was the same email again tho and harmless. Did that make a lick of sense....sorry if I didnt explain it correctly. But there were no bugs. Pam that's hopein ta stay bugless