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Topic: 7 Confessions Of A Verizon DSL Tech Support Rep (Read 330 times) |
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Ray
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Ray and Shade
 
 
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7 Confessions Of A Verizon DSL Tech Support Rep
« on: Mar 13th, 2008, 7:33pm » |
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Hello Clusterville:
For 2 years, I was a Verizon DSL Technical Support Rep, most of that time as tier 3, working for a call center that was NOT Verizon.
I was cruising FARK.COM and came across the following gem. I can testify to about 95% of what is said in this article. If you've ever called technical support, and been frustrated, you might enjoy this:
http://consumerist.com/366623/7-confessions-of-a-verizon-dsl-tech-suppor t-rep
With best wishes,
Ray
Edited to fix broken link and to add that the blond in the photograph did NOT work there....
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| « Last Edit: Mar 13th, 2008, 7:39pm by Ray » |
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You have my prayers and compassion-I'm right there with you.
Dum tempus habemus, operemur bonum
*While we have the time, let us do good*
http://www.myspace.com/rayplace
http://www.shadesgarden.com
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Jonny
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Give me a shovel Ill dig my own grave!
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Re: 7 Confessions Of A Verizon DSL Tech Support Re
« Reply #1 on: Mar 13th, 2008, 9:04pm » |
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If you're speaking to an agent and they put you on hold and you hear silence and no music. They likely have you on mute and not hold, and additionally they can hear everything your saying at that time, when you're on hold they cannot hear you.
I know that and thats when I do my best trash talk.....LOL 
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It is up to YOU to educate yourself and then help your doctor plan your treatment. If you just sit down in front of your doctor and say "make me better" you are setting yourself up for a great deal of pain.
- Guiseppi
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Ray
CH.com Alumnus
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Ray and Shade
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Posts: 1118
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Re: 7 Confessions Of A Verizon DSL Tech Support Re
« Reply #2 on: Mar 13th, 2008, 9:54pm » |
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Somehow, Jonny, I believe you might do that!  There are an incredible amount of comments on FARK by people who were at the same call center as I was.
That call center was bought out by an international/French company. Last I heard, they cut the starting pay from 9$/hour to $8/hour.
It's funny, in that kind of environment, no good deed on the Technical Support Rep's part goes unpunished.
With best wishes,
Ray
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You have my prayers and compassion-I'm right there with you.
Dum tempus habemus, operemur bonum
*While we have the time, let us do good*
http://www.myspace.com/rayplace
http://www.shadesgarden.com
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Callico
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Proud Dad of a US Marine!
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Re: 7 Confessions Of A Verizon DSL Tech Support Re
« Reply #3 on: Mar 14th, 2008, 1:21am » |
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I'm glad you worked in the DSL segment of Verizon. If you had worked in their Wireless division we would have spoken by now. I knwo I have had to have talked to at least half of them, and have had only a couple who knew what they were doing. Unfortunately, Verizon has such a terrible cancellation penalty for early cancellation they know they have a captive customer base.
Jerry
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"When He acts on the left, I cannot behold Him; He turns on the right I cannot see Him. But He knows the way that I take; when He has tried me I shall come forth as gold." Job23:9,10
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