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Topic: BuckKnives.com (Read 586 times) |
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Melissa
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BuckKnives.com
« on: Jan 14th, 2008, 10:48am » |
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Don't know who remembers when I posted about ordering Jesse a custom Buck Knife for our 10th anniversary this Jan. 30th, but I have to tell you something.
I ordered it on Dec. 7th, which I thought was enough time for it to be made and delivered before our anniversary. I wrote today to find out if it had been shipped yet and this is the response I got...
Quote:Dear Melissa,
The order was placed on Dec 7th and it takes 4-6 weeks for a custom knife to be built. The due date is around Jan 26th.
Richard likes to take his time to make sure that ALL custom knives are built to the highest quality possible.
As soon as the order ships you will receive an e-mail letting you know it’s on it’s way. At that time your credit card will be charged as well.
If you have any questions please feel free to contact me.
Thanks so much!!
Pete Mason
Buck Knives, Inc.
Consumer Sales Dept.
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After sitting here here in tears for a bit, I then wrote this back...
Quote:Dear Pete,
Thanks for the quick reply. I was hoping that I had ordered it early enough as mine and my husband's 10th anniversary is January 30th, and that is when I wanted to give it to him. I can see now that I probably won't be able to.
Thanks anyway for your response.
Sincerely,
Melissa
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well wouldn't you know it, this is what I got back!!! 
Quote:Dear Melissa,
I am sorry about the misunderstanding. Now that I know it’s an anniversary gift I will make sure your order is completed BEFORE it’s due. I will also bump up the shipping to ups 3-day at no charge to make sure it gets there in time. Richard is a very good friend of mine and when I tell him what it’s for he will get right on this and make sure it’s perfect. Again I am so sorry about that. We will make sure it’s completed so you can present him with this.
From all of us here at Buck Knives, Inc. Happy Anniversary!!
Pete Mason
Buck Knives, Inc.
Consumer Sales Dept.
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Can you believe it??? There IS a company out there that cares!!! I wrote him back thanking him up and down and said I'd let all my friends and family know what a great company this is. So I'm doing it now!
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LeLimey
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Re: BuckKnives.com
« Reply #1 on: Jan 14th, 2008, 11:02am » |
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That's lovely
You know what? If ever I want a knife (and please don't let me buy one now LOL) I will definitely order via them. What a refreshing story of customer service in this day and age of "give us your money and STFU"!!
Thank you for sharing it, nice stories always make us all smile
Helen x
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thomas
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Re: BuckKnives.com
« Reply #2 on: Jan 14th, 2008, 11:16am » |
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That's nice to know. I do have a custom knife from them. If he uses a knife, rest assured it will be a great one. Nice to know they care about their customers as well as the quality of thier products.
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Religion and sex are powerplays. Manipulate the people for the money they pay. Selling skin, selling God, the numbers look the same on their credit cards. Triptans cause rebounds. Learn it, believe it, live it. I use triptans as the absolute LAST RESORT when treating my CH.
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Ghost
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Re: BuckKnives.com
« Reply #3 on: Jan 14th, 2008, 11:25am » |
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Great news Soooooooo glad they are willing to work with you instead of just saying sorry its policy.
Mike
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George_J
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Re: BuckKnives.com
« Reply #4 on: Jan 14th, 2008, 11:35am » |
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on Jan 14th, 2008, 11:02am, LeLimey wrote:
You know what? If ever I want a knife |
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Anyone else find this disturbing? Every Quentin Tarantino film I've seen just keeps playing in my head.....
Seriously, Mel--that's really impressive customer service. If I ever decide to get a custom knife, Buck Knives will certainly be the first place on my list.
Best,
George
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Debonair.
(Ellen)
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LeLimey
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Re: BuckKnives.com
« Reply #5 on: Jan 14th, 2008, 11:47am » |
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Would you prefer I just beat you to death with my broom Georgie Porgie?!! 
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The arsehole I'm divorcing needs to get a life and stop stalking mine
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Ghost
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Re: BuckKnives.com
« Reply #6 on: Jan 14th, 2008, 11:49am » |
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on Jan 14th, 2008, 11:47am, LeLimey wrote:| Would you prefer I just beat you to death with my broom Georgie Porgie?!! |
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Send Video K!!!!!!
Mike
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Illigitimus Non Tatum Carborundum
If all men are endowed by their creator, why was mine so short sighted?
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gore2424
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Re: BuckKnives.com
« Reply #7 on: Jan 14th, 2008, 11:59am » |
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There are still some great company's out there that sell sevice not just take the $ and make you wait. Great that they are one of them and so glad you will get it in time. I always call or write a company that gives me a great service and always give the name of the person that helped me too. Terry
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Callico
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Re: BuckKnives.com
« Reply #8 on: Jan 14th, 2008, 9:40pm » |
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Now you know the major reason they are such a strong company when so many of the other famous names are either out of business, or have been bought out by overseas companies and don't do custom work anymore.
Buck Knives is a great company. Appreciate you sharing your experience with them here.
Jerry
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Maffumatt
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He'll love it, I like mine so much i'm afraid to use it. Its been sitting in a drawer for around 10 years now. It is good to know that there is still decent companies out there.
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Mrs Deej
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Re: BuckKnives.com
« Reply #10 on: Jan 14th, 2008, 10:52pm » |
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Awwwwwwwww....that's AWESOME!!!!!!
Finally, a company with a little bit of compassion built right in!!
Good Job Mel!!!!!!!!
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Annette
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Re: BuckKnives.com
« Reply #11 on: Jan 14th, 2008, 11:45pm » |
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Now I want a knife too ! I have plenty of razor sharp scalpels but I havent got a buck knife yet !  
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LeLimey
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Re: BuckKnives.com
« Reply #12 on: Jan 15th, 2008, 7:44am » |
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on Jan 14th, 2008, 11:45pm, Annette wrote:
Now I want a knife too ! I have plenty of razor sharp scalpels but I havent got a buck knife yet ! |
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LMAO and you lot were worried about little ol me SHE knows how to use em!!!!!
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The arsehole I'm divorcing needs to get a life and stop stalking mine
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sandie99
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Re: BuckKnives.com
« Reply #13 on: Jan 15th, 2008, 8:56am » |
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Mel, that's refreshing news, fantastic. 
Sanna
who uses just one tiny knife...
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Paul98
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on Jan 14th, 2008, 11:02am, LeLimey wrote:That's lovely
You know what? If ever I want a knife (and please don't let me buy one now LOL)
Helen x |
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Or in the future! 
Mel, you got a nice responce because you were polite and didn't bitch at them. It is refreshing when you do buisness with reputable folks that care.
-P.
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